Privacy management

PRIVACY POLICY of MOSAIK FLOOR

https://www.mosaik-floor.fr/  

This privacy policy (hereinafter " the Policy ") is to inform users (hereinafter " the User ") of the MOSAIK FLOOR site (hereinafter " the Site ") of the means used to collect and process ". Personal data " (as defined below) of the User, in accordance with Law n°78-17 of January 6, 1978 relating to data processing, files and freedoms as amended by the law of June 20, 2018 and supplemented by its implementing decree of June 1, 2018.^er August 2018, as well as Regulation no. 2016-679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter " Regulations "). The Data Controller is MOSAIK CREATION, a SASU with capital of €20,000, registered in the Bourg-en-Bresse Trade and Companies Register under number 835 038 043, whose registered office is at 5 rue du Tronfou, 01700 Saint Maurice de Beynost, France, represented by its Chairman Lionel Hugonnier (hereinafter the "Company"). Publisher"). The Policy may be modified at any time by the Publisher, in particular in order to comply with any regulatory, legal, editorial or technical developments. The User must refer to the latest version of the Policy before browsing. When browsing the Site, we may collect and process Personal Data in order to enable the User to access the services offered by the Site. Personal Data" means any information that directly or indirectly identifies a natural person (e.g. name, telephone number, e-mail address, etc.). As part of its obligations under the Regulations, the Publisher undertakes to limit the collection of Data to what is strictly necessary (data minimization). 

1. Personal data collected

 The Publisher may collect the following Data: 

• User account data: i.e. the data you enter when creating an account for ordering products (first name, last name, billing and delivery postal addresses, email address, cell phone number, password for connection to the customer account); either directly on the Site, or via the Google, Facebook, Twitter, LinkedIn or Amazon single sign-on facility offered on the Site.

• Order and transaction data: data you enter when you make online purchases (e-mail addresses, delivery address, telephone number), order history, products purchased, quantity, amount, any refunds and payment details;

• Data voluntarily communicated by the User as part of the customer service (via email, post or telephone) for requests for information or any other request relating to after-sales service;

• Data entered by the User in the contact form or quote request form: surname, first name, email address, telephone number, surface area in m2 and message, as well as the answers provided by the Publisher to manage requests.

Users are advised to provide only the personal data strictly necessary for their request, and in particular not to enter any personal data considered sensitive, such as data that may reveal racial or ethnic origins, data relating to political, philosophical or religious opinions, trade union membership, data relating to health or sex life, data relating to offences, convictions or security measures. Payment details (credit card number, expiry date, authorization number, security code) are collected directly by our payment service provider STRIPE. 

2. Purposes and legal basis of data collection

 Data collected when using the Site is processed for the following purposes: 

• The creation and management of the User account,
• Management and delivery of ordered products,
• Managing customer service requests for products purchased,
• The management of requests for information, requests for quotes or any other request on the Site,
• Managing unpaid bills,
• Carrying out transactions,
• The fight against computer fraud,
• The sending of promotional content or commercial prospecting by email or SMS if the User has consented,
• Analysis of visits to the Site and their frequency, audience measurement, studies and statistics, to improve the User experience on the Site.
• Management of requests for access, rectification and opposition rights.

 When Data is collected, the User will be informed whether certain Data is mandatory or optional. Data identified by an asterisk on the information forms are mandatory. Otherwise, access to and use of the services by the User may be restricted. Data processing is based on the following legal grounds: 

• The execution of pre-contractual measures taken at the request of a User who wishes to obtain a quote, information or service on the Site. This pre-contractual execution notably implies knowing the identity, contact details and purpose of the User's request, so that he can be contacted again. 

• Contract fulfilment : this refers to processing for the purpose of fulfilling orders placed by Users. For example, some of your personal data is required to deliver the product, manage the customer account and provide after-sales service;

• Legitimate interest : this concerns processing related to the Publisher's communications and statistical studies, in keeping with the balance between the fundamental rights and freedoms of customers and the objective of promoting and improving the Publisher's services.

• Prior consent of the person concerned: to send promotional content by e-mail or SMS, the User must have consented to the sending of such content, and may object at any time. 

• Compliance with a legal obligation , such as keeping invoices for accounting purposes, or combating Internet fraud.

3. Recipients of the data collected

 Personal data collected by the Publisher is never passed on to third parties such as commercial partners, unless you give your consent. Only the Publisher's staff, its subcontractors, all persons who require it for the performance of their duties and, where applicable, public authorities and bodies, are recipients of the User's data, for the purposes set out in this Privacy Policy. Personal Data may be communicated to third parties acting as subcontractors, bound by a subcontracting agreement to perform services such as order delivery, hosting, storage, communication, payment, database management or IT maintenance on the Site. These subcontractors will only act on the instructions of the Publisher and will only have access to Personal Data that is strictly necessary for the performance of their mission. They shall be bound by the same security and confidentiality obligations as the Publisher. For payment of orders by credit card, the Publisher uses the services of STRIPE, a remote payment solution whose confidentiality policy and general terms and conditions of sale and use are available at the following address https://stripe.com/en-fr/privacy#translation. By using remote payment by credit card, you accept that your Personal Data, and in particular your bank details, may be stored and used by STRIPE to process payments. 

4. Data retention and archiving

 User Data will not be kept longer than is strictly necessary for the purposes set out herein, in accordance with applicable regulations. In addition, the Publisher regularly cleans and updates the Data. In this respect, Data used for canvassing purposes is kept for a maximum of 3 years from the closure of the User's account or the last contact with the prospect concerned. In the case of personal Data collected and processed for order management and after-sales service purposes, the retention period extends until the legal prescription date, i.e. 5 years after the end of the contractual relationship. Nevertheless, certain Data may be archived beyond the periods provided for in order to comply with accounting and tax obligations, and for the purposes of researching, establishing and prosecuting criminal offences, with the sole aim of making such data available to the judicial authorities or the administration, where necessary. 

5. Personal data protection

 Personal Data collected by the Publisher remain strictly confidential. The Publisher undertakes to take all necessary precautions and appropriate organizational and technical measures to preserve the security, integrity and confidentiality of the Data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorized third parties. The Publisher has implemented security measures to protect the Personal Data collected, in particular against unauthorized access and use. However, the Publisher cannot guarantee the elimination of any risk of misuse of the Data.The Publisher has also put in place procedures to deal with any suspected breach of data security, and is, in accordance with the law, obliged to notify Users, as well as any competent supervisory authority, in the event of a suspected breach of data security for the cases set out by the law. 

6. User rights

 Users may at any time request access, rectification, deletion, portability and restriction of the processing of their Personal Data transmitted to the Publisher, or object to it. The User's rights are as follows: 

• right of access : you have the right to receive a copy of the Personal Data collected; if we have a good reason, and if the Regulations so permit, we may refuse such a request for access to your Data or to certain elements of your request. If we refuse your request or any part of it, we will tell you why.
• right of rectification : you have the right to request the rectification of any errors in the Data or to complete them;
• right to erasure : you have the right to request the erasure of your Personal Data, for example if the data is no longer necessary for the purposes for which it was collected or processed;
• right to be forgotten : you have the right to request the deletion of Personal Data, in the following legal cases;
• right to restrict processing : you have the right to request restrictions on the processing of Personal Data;
• right to portability : you have the right to receive certain Data that the Site has collected directly in an open and readable format, by sending a request to the Editor at the following address: contact@mosaik-floor.fr
• right to object to processing : in certain situations, you have the right to object to the further processing of your Personal Data, for example the processing of your Data for the purpose of sending you advertising material.
• the right to formulate general and specific instructions on how the User wishes these rights to be exercised after his/her death

 The User may exercise these rights at any time by contacting the MOSAIK CREATION personal data representative at contact@mosaik-floor.fr or by mail at MOSAIK CREATION, 5 rue du Tronfou 01700 Saint Maurice de Beynost. The User may also withdraw his consent to the processing of his Personal Data submitted to the Publisher at any time, however he is informed that the Publisher may continue to process such Data when the collection and recording of information by the Publisher results from a legal or regulatory obligation. The User is informed that in the event of exercising his/her rights, he/she may be asked to provide proof of his/her identity, in particular by sending proof of identity or any other document enabling the veracity of the request to be verified, in order to protect the Publisher and Users against any fraudulent request. Most of the above rights are subject to limitations and exceptions. If we are unable to comply with a request to exercise your rights, we will inform you of the reason. Finally, the User has the right to lodge a complaint with the supervisory authority in his or her country of residence, in France the CNIL. https://www.cnil.fr/ 

7. Contact the person responsible for personal data

 If you have any questions regarding the processing of your personal data, please contact the MOSAIK CREATIONS personal data manager by email: contact@mosaik-floor.fr    

COOKIES POLICY MOSAIK FLOOR

https://www.mosaik-floor.fr/ 

Last updated on : January 25, 2021 

1. What is a cookie?

 A cookie (hereinafter the "Cookie(s)A "Cookie" is a text file that may be stored on your terminal when you visit a page on the Site. During its period of validity, a Cookie enables its issuer to recognize the terminal concerned each time this terminal accesses digital content containing Cookies from the same issuer, and depending on the Cookie, to collect additional anonymous information on the User's behavior on the Site. 

2. What categories of cookies are used?

 Cookies are placed by the site editor for statistical purposes. We use Statistics cookies to obtain information on the use of our Site in order to adapt and optimize your experience on the Site. This Site uses web analysis services Google Analytics from Google. Google deposits these Cookies on our behalf, in order to understand how visitors interact with the Site and in order to establish reports on visitor activity (audience measurement) on the Site. We ask for your permission to set these audience measurement cookies. Read more : https://support.google.com/analytics/answer/6004245?hl=fr 

3. How do I activate, deactivate and delete cookies?

 When you visit our site for the first time, a Cookie banner is displayed. You have the option of accepting or refusing statistical cookies. Your consent to Cookies is retained for a maximum of 13 months. At any time, you can choose to express and modify your wishes with regard to Cookies by clicking on the "Cookies" banner provided for this purpose. You can also configure your browser so that cookies are stored on your terminal or, conversely, so that they are rejected, either systematically or depending on the sender. To manage cookies and your choices, the configuration of each browser is different. This is described in the browser's help menu, where you can find out how to modify your cookie preferences: 

Internet Explorer™	http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™	http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html
Chrome™	http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™	http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™	http://help.opera.com/Windows/10.20/fr/cookies.html
Edge™	https://support.microsoft.com/fr/help/17442/windows-internet-explorer-delete-manage-cookies

  

4. Contact the person responsible for personal data

If you have any questions or requests relating to this Cookies Policy, please contact the MOSAIK CREATION personal data representative at the following address: contact@mosaik-floor.fr       
 LEGAL INFORMATION - CGU MOSAIK FLOORhttps://www.mosaik-floor.fr/  Please read these terms of use carefully. https://www.mosaik-floor.fr/ (hereinafter, the " Website ") before browsing. By using this Site, you accept these terms and conditions without reservation. 

SITE PUBLISHER 

MOSAIK CREATION, SASU with capital of €20,000, registered with the RCS of Bourg-en-Bresse under no. 835 038 043, headquartered at 5 rue du Tronfou, 01700 Saint Maurice de Beynost, France, represented by its Chairman, Lionel Hugonnier. Intracommunity VAT number: FR95835038043 Publication manager: Lionel Hugonnier, contact@mosaik-floor.frTel: + 33 (0) 4 81 91 83 74

SITE HOST

 Host OVH - 2 rue Kellermann 59100 Roubaix 1007E-mail: support@ovh.com 

SITE DESIGN AND DEVELOPMENT

 Mosaik Creationcontact@mosaik-floor.fr  

TERMS AND CONDITIONS OF USE

Last update on January 25, 2021

 Access to and use of this Site are governed by these terms and conditions (hereinafter, the "Terms and Conditions"). CGU "). By using the Site, you acknowledge that you have read and accepted the GCU. They may be modified at any time and without notice by MOSAIK CREATION. 

1. SITE PRESENTATION

The purpose of the Site is to provide :

- Editorial content on MOSAIK CREATION's business and products : the Site provides information and advice on products. This information is provided for guidance only and is subject to change. Despite its best efforts, MOSAIK CREATION cannot be held responsible for any unintentional error on its part resulting in the lack of accuracy, reliability, relevance, completeness or timeliness of information or advice relating to products.

- An online product sales service : MOSAIK CREATION provides an online sales service for its products. Products are offered while stocks last. MOSAIK CREATION takes the utmost care in providing information online concerning the essential characteristics of the products, in particular by means of detailed descriptions and photographs illustrating the products. However, MOSAIK CREATION cannot be held responsible for any errors or omissions in this presentation. Product photographs are not contractual. The Site reserves the right to withdraw products from sale at any time.

MOSAIK CREATION makes every effort to provide reliable information and to update its Site. However, errors or omissions may occur. Internet users should therefore check the accuracy of the information provided by MOSAIK CREATION by sending a request for information or a quotation to the Site, and/or by notifying MOSAIK CREATION of any changes to the Site by e-mail, describing the problem as precisely as possible (page causing the problem, action triggering the problem, type of browser used, etc.). MOSAIK CREATION is in no way responsible for the use made of this information, nor for any direct or indirect prejudice that may result.

2. ACCESS, NAVIGATION AND LIMITATION OF LIABILITY

 The site uses JavaScript technology. MOSAIK CREATION implements the technical solutions at its disposal to allow access to the Site 24 hours a day, 7 days a week. However, MOSAIK CREATION may at any time suspend, limit or interrupt access to the Site or to certain pages thereof in order to carry out updates, modifications to its content or any other action deemed necessary for the proper operation of the Site. MOSAIK CREATION is not responsible for:

• in the event of technical or computer problems or failures, or of the Site's compatibility with any hardware or software whatsoever; it is therefore the responsibility of the Internet user to take the necessary precautions to ensure the security of his or her computer system against viruses and Trojans in particular.
• direct or indirect, material or immaterial, foreseeable or unforeseeable damage resulting from the use or difficulties in using the Site or its services;
• the intrinsic characteristics of the Internet, particularly those relating to the unreliability and lack of security of information circulating on it,
• misuse of the service by the user.

 Any content downloaded is done so at the user's own risk and under his/her sole responsibility. Consequently, MOSAIK CREATION cannot be held responsible for any damage or loss of data resulting from downloading.  

3. INTELLECTUAL PROPERTY

All content on this site, including but not limited to graphics, images, texts, videos, animations, sounds, logos, gifs and icons, as well as their layout, are the exclusive property of MOSAIK CREATION, with the exception of trademarks, logos or content belonging to other partner companies or authors.
Any reproduction, distribution, modification, adaptation, retransmission or publication, even partial, of these various elements is strictly forbidden without the express written consent of MOSAIK CREATION. This representation, reproduction or adaptation, by any means whatsoever, constitutes an infringement punishable by articles of the Intellectual Property Code. Failure to comply with this prohibition constitutes an infringement which may incur the civil and criminal liability of the infringer. MOSAIK CREATIONS is also a database producer within the meaning of the French Intellectual Property Code. Any extraction or reuse of all or part of the database is prohibited without the express written consent of MOSAIK CREATIONS. Access to the Site does not constitute recognition of a right and, in general, does not confer any intellectual property right relating to any element of the Site, which remain the exclusive property of the Publisher. Internet users are prohibited from entering data on the Site that would modify or be likely to modify its content or appearance. 

4. HYPERTEXT LINKS

 The Site may provide links to other websites or other resources available on the Internet. MOSAIK CREATION has no means of controlling the Sites connected to its own Site. MOSAIK CREATION is not responsible for the availability of such external sites and sources, nor does it guarantee them. MOSAIK CREATION cannot be held responsible for any damage of any nature whatsoever resulting from the content of these external sites or sources, and in particular from the information, products or services offered, or from any use that may be made of these elements. The risks associated with such use are the full responsibility of the Internet user, who must comply with their conditions of use. Internet users may not set up a hyperlink to this Site without the express prior authorization of MOSAIK CREATION. Should a user wish to set up a hyperlink to the MOSAIK CREATION website, he/she should contact MOSAIK CREATION by e-mail. MOSAIK CREATION reserves the right to accept or refuse a hyperlink without having to justify its decision. 

5. DISPUTES

The present terms and conditions are governed by French law, and any dispute or litigation arising from the interpretation or execution thereof shall be submitted to the exclusive jurisdiction of the courts having jurisdiction over the registered office of MOSAIK CREATION. The reference language for the settlement of any disputes shall be French. 

6. CONTACT US

MOSAIK CREATION is at your disposal for any requests for authorization, information, comments or suggestions. You can write to us by e-mail at contact@mosaik-floor.fr