Welcome to our FAQHere you'll find information about our company, our products, our delivery times, our payment methods and much more.
If you have any further questions, please do not hesitate to contact us:
Tel: +33 (0) 4 81 91 83 74
Mail:contact@mosaik-floor.fr
1. General questions
WHERE ARE YOU LOCATED?
Our offices are located at: 55 ter Av. René Cassin, 69009 Lyon, France. But our warehouse is based in the north of France. We don't have a store, so it's impossible to pick up an order at our address. However, we do regularly meet visitors by appointment to advise them and show them samples.
ARE PRICES EXCLUSIVE OF TAX OR INCLUSIVE OF ALL TAXES?
Our prices include all taxes.
WHICH PAYMENT METHODS ARE ACCEPTED?
We accept payment by Visa, Mastercard and American Express / Paypal / Cheques / Bank transfers.
CAN I PAY IN INSTALMENTS?
Yes, by choosing the PAYPAL payment method and then the option: 4x free of charge.
CAN WE GET A QUOTE?
It couldn't be easier: click on "Get a quote" and fill in the form in just a few seconds. A personalized quotation will be sent to you within 24 hours.
HOW MUCH DOES DELIVERY COST?
The delivery charge is €90. Shipping is free for all orders over €1500 incl. VAT.
WHAT ARE THE DELIVERY TIMES?
This varies from model to model. Generally between 1 and 2 weeks. Deliveries are made Monday to Friday.
ARE THERE PROFESSIONAL RATES?
We offer a discount for all surfaces over 50 m². You can obtain a personalized quotation by completing the form in the "Get a quotation" section.
DO YOU OFFER DISCOUNTS FOR SUPERMARKETS?
Yes, please contact us for surfaces over 50 m². Click on the "Get a quote" tab.
I NEED MORE INFORMATION
Our team will be delighted to help you Monday to Friday, 9am to 5pm, on +33 (0) 4 81 91 83 74. Our team speaks French and English. You can also contact us by e-mail at contact@mosaik-floor.fr
2. Infos : ULTIMA
1. Product info
WHAT'S THE DIFFERENCE BETWEEN RECYCLED AND STANDARD SLABS?
RECYCLED PVC tiles are one of our best-sellers, thanks to their unbeatable price! However, you should be aware that the appearance is not as perfect as the classic range. There are color inclusions in the mass because the PVC granules used are not homogeneous. And the material is mixed with other recycled components.
Despite their inconsistent appearance, "ECO-RECYCLÉ" tiles remain a best-seller. Once installed, the final result creates an overall patina that is quite aesthetically pleasing. Here are two examples of renderings with black and grey ECO-RECYCLÉ slabs.
WHAT IS THE PURPOSE OF THE PROTECTIVE VARNISH OPTION?
The protective polyurethane varnish provides a layer that protects clear PVC slabs from the brown stains caused by tire migration on PVC. This treatment is carried out at the factory, and the tiles arrive ready for installation. It costs €9 per m².
ARE FINISHING ACCESSORIES AVAILABLE?
Yes, we offer bevelled corners and edges for garage entrances. We do not sell baseboards.
WILL WATER SEEP UNDER THE SLABS?
The joints are tight enough to prevent any infiltration. If a little moisture does get through, it evaporates in the same place it entered.
HOW LONG DOES IT LAST?
Around 15 to 20 years.
HOW TO CLEAN TILES?
The tiles are rot-proof and can be washed with water (mop, scrubber-dryer). For maintenance, we recommend Dr Schutz PU cleaner.
ARE ULTIMA SLABS SUITABLE FOR OUTDOOR USE?
ULTIMA tiles are designed for indoor use. However, if you wish to use them outdoors, they must be glued to prevent expansion.
WHICH VEHICLES DO THEY SUPPORT?
ULTIMA slabs are exceptionally strong, withstanding loads of up to 50 tonnes/m². Our slabs are heavy and very dense, enabling them to withstand the passage of all types of vehicles: cars, motorcycles, trucks, forklifts and pallet trucks...
IS THE PRICE PER SLAB OR PER M²?
Prices are per m².
ARE THESE TILES SUITABLE FOR PROFESSIONAL USE?
Yes, most of our customers are automotive and industrial professionals.
TREATED AGAINST HYDROCARBONS?
Yes, these tiles are treated against hydrocarbons and other chemicals.
IS AN UNDERLAY REQUIRED?
No, that's not necessary. These tiles must be laid on a smooth, hard and straight surface.
2. Installation
DO I NEED TO LEVEL THE SURFACE?
Only if your floor is too damaged and uneven. In the vast majority of cases, levelling is not necessary. Our PVC tiles are flexible enough to adapt to the shape of the floor. This is one of the main advantages of our solution, which almost never requires preparation of the substrate.
SHOULD TILES BE GLUED?
Only in these two cases: if you're exposed to direct sunlight, or temperatures above 28-30°/ or if you have a forklift passage with a small central wheel. Otherwise, no glue is required.
DO YOU DO THE INSTALLATION?
No, but we can put you in touch with approved installers for surfaces over 100 m².
QUELLE MARGE DOIT-ON PRÉVOIR ?
For a simple right-angled piece, count around 5% loss, for a piece with several nooks and crannies or with more "original" angles, count around 10% loss. This will avoid additional transport costs if a few pieces are missing.
CAN YOU INSTALL IT YOURSELF?
Yes, the tiles fit together like a jigsaw puzzle.
HOW LONG DOES INSTALLATION TAKE?
In theory, 100 m²/day per person. Cutting will take a little longer and may increase this average.
IS THERE A GAP BETWEEN THE TILES AND THE WALL?
Yes, as with any vinyl floor, a gap of between 5 and 7 mm is required between the tiles and the wall.
HOW TO CUT SLABS
With a jigsaw or circular saw.
IS IT EASY TO REPLACE A TILE?
It couldn't be easier: it only takes a few moments to replace a tile, even if it's located in the middle of the room.
3. Infos : AERO
1. Product info
WHICH VEHICLES DO THEY SUPPORT?
All types of vehicles, these tiles are extremely resistant.
WILL WATER SEEP UNDER THE SLABS?
Yes, these slabs are draining and allow water to evacuate.
HOW LONG DOES IT LAST?
15 to 20 years.
ARE FINISHING ACCESSORIES AVAILABLE?
Yes, we offer bevelled corners and edgings for garage entrances. We do not sell baseboards.
ARE MOSAIK AERO TILES SUITABLE FOR OUTDOOR USE?
MOSAIK AERO tiles are designed for indoor and outdoor use.
ARE THESE TILES ANTI-UV TREATED?
Yes, the anti-UV treatment preserves the original color. What's more, you can walk barefoot on the tiles even in the hottest weather.
2. Installation
DO I NEED TO LEVEL THE SURFACE?
No. You can lay directly on the existing substrate. You need a smooth, straight floor. No loose soil (grass, earth, sand...). No underlay required.
IS IT EASY TO REPLACE A TILE?
Yes, these tiles are clip-on and removable. You can remove a tile even in the middle of the surface.
SHOULD TILES BE GLUED?
No, the tiles are interlocked and laid floating. The interlocking system secures the entire slab surface.
CAN YOU INSTALL IT YOURSELF?
Yes, installation is simple and doesn't require a professional team. What's more, it's very quick to install.
HOW LONG DOES INSTALLATION TAKE?
In theory, 100 m²/day per person. Cutting will take a little longer and may increase this average.
4. Contact
Contact us
Tel: +33 (0) 4 81 91 83 74
e-mail : contact@mosaik-floor.fr
Our offices are open from Monday to Friday between 9:00 and 17:00.